Technical Support

Installing WAN Solutions DSL Service

  • If you are running Windows 2000, right-click the My Network Places icon on your desktop and select Properties to bring up the Network and Dial-up Connections window.
  • If you are running Windows XP, click the Start button, select Control Panel, then click Network and Internet Connections and then click the Network Connections control panel icon to bring up the Network Connections window.
  • Go to the menu and select View then Details to get a detailed view of the network connections on your machine.
  • You should find one or more Local Area Connection objects. Locate the one for the network adapter connected to your broadband modem (you should be able to tell by the name in the Device Name column), right-click it and select Properties.
  • In the properties dialog box, click the Install... button.
  • In the Select Network Component Type window, select Protocol and click the Add... button. (Note: It could take a few seconds for the following window to come up.)
  • In the Select Network Protocol window, click the Have Disk... button.
  • In the Install From Disk window, either type the name of your temporary installation directory or click the Browse... button to navigate to it (it does not matter which of the INF files you select, Windows will automatically pick the right one later). Then click the OK button. A new window opens, offering the PPP over Ethernet Protocol for installation. Click OK to start installing the protocol.
  • During installation, a window titled Digital Signature Not Found (Windows 2000) or Hardware Installation (Windows XP/.NET) may come up several times (typically four times per installed network adapter), warning you that the driver has no digital signature or Windows Logo. Make sure you click "Yes" (Windows 2000) or "Continue Anyway" (Windows XP/.NET) every time you are prompted to allow successful installation of the protocol.
  • You should now be back at the "Local Area Connections" window.  Locate the newly installed "PPP Over Ethernet Protocol" in the window.  Highlight the newly installed protocol and click properties.
  • Check the box titled "Override Maximum Transfer Unit".  This should be the second check box.  Change the number from 1492 to 1442 then click OK.
  • Back at the Local Area Connection Properties window, click Close to close the window. Note: If you have a network adapter dedicated to your broadband modem, it is recommended that you first clear the checkboxes for all other components listed and leave only PPP over Ethernet Protocol checked.
  • If you have more than one network adapter in your system, you may want to disable the PPP over Ethernet Protocol for all adapters but the one your broadband modem is actually connected to. To do this, bring up the properties of each network adapter you want to disable the protocol for and clear the checkbox next to PPP over Ethernet Protocol in the listed components. 
  • Next restart your computer.
  • The protocol is now fully functional, but you still need to create a dial-up connection to use it. See the next section for details.

 

Creating PPP over Ethernet (PPPoE) Dial-Up Connections

PPP over Ethernet dial-up connections can be most conveniently created with the Dial-Up Connection Setup application provided with the protocol, which creates dial-up connections with all the correct settings at the click of a button.

  • Click the Start button on the taskbar and select Run... to bring up the Run dialog box.
  • Type RASPPPOE in the edit field and click the OK button to run the Dial-Up Connection Setup application.
  • If the application quits with an error message, follow the advice it gives.
  • A dialog box comes up with a combo box labeled Query available PPP over Ethernet Services through Adapter: at the top. Select the network adapter your broadband modem is connected to from the list. If the protocol is only operating on one network adapter, the box will be grayed out as there is no choice to make.
  • Generally, it is recommended that you create a connection for an adapter, not for a specific service, so that it continues to work even if your service provider changes the server or service name. To do this, simply click the Create a Dial-Up Connection for the selected Adapter button now. Shortly afterwards, a shortcut to the new dial-up connection named Connection through Adapter Name should show up on your desktop.
  • If you want to create a connection for a specific service, click the Query Available Services button. The application will send out a query for offered services and display the result in the list view below. If an error message is displayed, call WAN Solutions for help. Otherwise, select the desired service and the button below will change to Create a Dial-Up Connection for the selected Service. Click the button to create a connection for this service. Shortly afterwards, a shortcut to the new dial-up connection named Connection to Service Name at Access Concentrator or Connection to Access Concentrator (if the connection is for the default service) should show up on your desktop.
  • After you have created the connection(s) you need, click the Exit button to quit the application.
  • Double-click the desktop icon for the dial-up connection you created.
  • In the Connect Connection Name window, enter your user name and password. If you are not sure what your username and password is call WAN Solutions at 1-800-963-3464.
  • Click on the Dial button. If all goes well, you should be connected to the Internet almost instantly. If you experience problems call WAN Solutions for assistance.